General Information
Who is Noolight?
Noolight is a premium lighting brand delivering high-quality, beautifully designed fixtures for residential and commercial spaces. Our direct-to-consumer model — combined with our own manufacturing facility in Zhongshan, China — lets us bypass traditional retail markups and deliver exceptional design at a fair price.
How do I contact customer support?
You can contact our team via email at [email protected] or by phone at +852 56820871. You can also use the contact form on our contact page. We typically respond to all inquiries within 24 hours on business days.
Do you have a physical showroom?
Yes, we welcome trade clients and interested customers to visit our Hong Kong showroom by appointment. To schedule a visit, please email [email protected] at least 48 hours in advance.
For clients unable to visit in person, we also offer a complimentary 3D visualization service, allowing you to preview how the lighting will look in your actual space before making a purchase.
Ordering & Payment
How do I place an order?
Browse our products, select your specifications (size, color, plug type), and click “Add to Cart.” Proceed to checkout, and you will receive an order confirmation email immediately.
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, PayPal, Shop Pay and Venmo. All transactions are PCI certified and SSL encrypted.
Can I cancel or modify my order?
Please contact us at [email protected] as soon as possible. Orders can typically be modified or cancelled free of charge within 24 hours of purchase, after which they enter production or fulfillment. For full details regarding cancellation fees after this period, please refer to our Return and Refund & Return Policy.
Is it safe to purchase on your website?
Yes. Our store is built on WordPress + WooCommerce—one of the e-commerce solutions with the largest global market share. All checkout pages use advanced SSL encryption, and we never store any of your payment data.
Will I be charged customs or import duties?
US Customers – Standard Shipping: Noolight covers all applicable US tariffs and import duties. The amount shown at checkout is final.
US Customers – Expedited Air Shipping: Import duties or customs fees may be assessed by US Customs and are the responsibility of the customer.
International Customers: Local VAT, tariffs, and import duties may vary by country and are the responsibility of the buyer, unless otherwise stated at checkout.
Shipping & Delivery
Where do you ship to?
We offer international shipping services, including to the United States, Canada, Australia, the United Kingdom, and select destinations in Europe and Asia. Standard and expedited shipping options are available at checkout.
How long does shipping take?
US-Stocked Items: Shipped within 1–3 business days; delivered via FedEx, UPS, or DHL within 4–10 business days.
Factory-Direct/Custom Items: Standard ocean shipping typically takes 4–6 weeks in total. Expedited air shipping takes 1–3 weeks. Production lead times are displayed on each product page.
Please refer to our full Shipping policy for detailed delivery estimates by region.
How do I track my order?
You will receive a tracking number via email once your order has shipped. You can also use the shipping and tracking page powered by 17track.net.
For custom-made items shipped from China via sea freight, tracking information is typically provided 3–4 weeks after the order is placed, once the shipment has departed the port and entered the local delivery network.
What if my order arrives damaged?
If you discover any damaged packaging or products, please take photos immediately and email them—along with your order number—to [email protected] within 7 days of delivery. We cover all costs, providing a full replacement or refund at no extra charge to you.
Do you offer free shipping?
Yes—we offer free standard shipping on all orders to the United States (contiguous 48 states), Canada, Australia, the UK, and select countries in Europe and Asia. Expedited shipping and delivery to all other destinations are calculated at checkout based on your order details. There are no hidden surcharges—the amount shown at checkout is the final price.
Returns & Refunds
What is your return policy?
We offer a 60-day return window starting from the date of delivery.
Damaged or defective items: We cover all return shipping costs—providing a full replacement or refund.
Change of mind: Returns are accepted within 60 days. Items must be unused, uninstalled, and in their original packaging. The customer is responsible for return shipping costs.
Important note: For items shipped from our factory in China, international return shipping costs typically range from $80 to over $200, depending on the item’s size and weight. We recommend reviewing our full Return and Refund Policy and contacting us prior to purchase if you have any concerns regarding sizing or compatibility.
How long does a refund take?
Once your return is received and inspected (3 to 5 business days), we will process the refund within 7 to 14 business days. You will receive an email confirmation once the process has started. Please allow an additional 3 to 10 business days for the funds to appear, depending on your bank.
Can I exchange an item for a different style?
Yes—please return the original item and place a new order for the specific item you want. Contact our support team at [email protected] to initiate the return process and request an RMA number.
My item arrived missing a part — what do I do?
Please contact us immediately with your order number and photos. We will send the missing parts free of charge. For complex fixtures, please check all packaging layers—some hardware is packed separately inside the box.
Product Information
What materials are your fixtures made from?
Natural Stone: Alabaster, travertine, marble—each piece features unique natural veining
Metal: Solid brass, antique brass, black iron, brushed nickel
Glass: Hand-blown glass, Italian glass; available in smoked or clear finishes
Natural Materials: Solid walnut and oak, bamboo, rattan, mulberry silk
Other: High-quality ceramics, plaster, resin, alabaster composite
Do your products come with a warranty?
Yes. We offer a one-year limited warranty on all lighting fixtures, covering manufacturing defects in materials and workmanship under normal residential use. The warranty period begins on the date of delivery.
Damaged or defective items may also be returned within 60 days of delivery for a full replacement or refund (please refer to our Return and Refund Policy for details). Our parent company also carries $2,000,000 in commercial general liability insurance, further reinforcing confidence in our products and services.
Are your products compatible with LED bulbs?
Yes—the vast majority of our light fixtures are fully compatible with LED bulbs. We recommend using LED bulbs for improved energy efficiency and a longer lifespan. Compatible bulb types and wattage ratings are listed on each product page.
Are your fixtures dimmable?
Many lighting fixtures support dimming via compatible dimmer switches and dimmable LED bulbs. Dimming capabilities are indicated on each product page. If you are unsure about the wiring setup, please contact us before purchasing.
Do the products come with bulbs included?
Most of our lighting products include light bulbs. Recommended bulb types and specifications can be found in the product details.
Do your products work with US 110V electrical systems?
Yes. All products on noolight.com are configured for US standard voltage (110V–120V, 60Hz) unless otherwise specified. Please contact us regarding international voltage compatibility.
Installation & Setup
Are the products easy to install?
Our lighting fixtures are designed for standard installation. Plug-in models can usually be installed without an electrician. For all hardwired fixtures—such as pendants, ceiling lights, and hardwired wall lights—we strongly recommend hiring a licensed electrician to ensure safety and compliance.
Do the products come with installation instructions?
Yes—every light fixture comes with an instruction manual. Our Lighting Size and Installation Guide also provides additional guidance on light size, installation height, and wiring.
How do I know what size fixture is right for my space?
Dining table: The pendant light’s diameter should be approximately half to two-thirds of the table’s width.
Entryway: Add the room’s length and width (in feet)—the resulting figure (in inches) represents the appropriate pendant diameter.
Height: The bottom of a pendant light in a living area should be 7 feet above the floor; in a dining area, it should be 30–36 inches above the tabletop.
Please refer to our complete sizing guide for recommendations for each room.
Can the cord or chain length be adjusted?
Most pendant lights and chandeliers come with adjustable cables or chains that can be shortened during installation. The maximum length is listed in the product specifications. Please contact us for custom lengths.
Customization & Trade
Can I request a custom design or size?
Yes—since we operate our own manufacturing facilities, we can accommodate a wide range of customization requests, including extended cable lengths, custom canopy sizes, specific finishes, and bespoke designs for hospitality and commercial projects. The standard lead time for custom designs is 20 to 40 days. Please feel free to contact our team to discuss your specific requirements.
Do you offer a Trade Program for designers and architects?
Yes. Our trade program is open to interior designers, architects, hotel developers, and bulk purchasers. Membership benefits include exclusive trade pricing and dedicated account support. Please visit our “Trade Account” page to apply.
Do you offer 3D visualization services?
Yes, we offer a complimentary 3D visualization service that allows you to preview how our lighting fixtures will look in your actual space before you buy. To request a 3D rendering, please email us the dimensions of your space, the ceiling height, and details about the fixtures you are interested in. The turnaround time is typically 3–5 business days. Please visit our “3D Service” page for more details.
Safety & Compliance
Are your products certified?
UL / ETL — U.S. electrical safety compliance certification
CE — EU electromagnetic compatibility and safety compliance certification
SAA / RCM — Australia and New Zealand electrical safety certification
CSA — Canadian standards compliance certification
RoHS — Restriction of Hazardous Substances (RoHS) compliance certification
FCC Part 15B — U.S. electromagnetic radiation compliance certification
Applicable certifications for specific products depend on the target market. To view the full documentation, please visit our “Certifications” page.
Are your products energy efficient?
Almost all of our light fixtures are compatible with LED bulbs, which consume up to 80% less energy than incandescent bulbs. For the best visual effect, we recommend using warm white LED bulbs (color temperature 2700K–3000K).
Are your outdoor lights weatherproof?
Our outdoor lighting fixtures are weather-resistant, and the specific protection rating (IP rating) is indicated on each product page. An IP44 rating is suitable for sheltered outdoor areas, while IP65 is appropriate for locations directly exposed to rain.
Is Vakkerlight covered by liability insurance?
Yes. Our parent entity maintains active Commercial General Liability Insurance with $2,000,000 in coverage, including Products-Completed Operations, through State Farm. Contact us to request a Certificate of Liability Insurance.